ENTERPRISE CHANGE & TRANSFORMATION LEADER
Senior Executive Change Leader with extensive experience delivering transformative change to institutions in finance and insurance. Demonstrated history of partnering with C-suite and senior leadership teams to capture market opportunities through technology, process excellence, and culture change.

Proven record of successful strategy implementation through effective Change Governance and Project Portfolio Management with direct impact on change agility and return on investment.

Recognized for building and leading highly motivated teams that deliver superior business outcomes through organization-wide collaboration, commitment, and stakeholder engagement. Strong business and commercial acumen with balanced approach to people, processes, and technology.
MAJOR ACCOMPLISHMENTS
  • Assumed responsibility for $6MM change portfolio that did not meet executive expectations (projects delayed/not delivered). Prioritized the portfolio, ensured rigorous capacity management, and built high- performing team. Increased rate of successful projects by 400% and reduced change expenses by 15%.
  • Restructured supplier SOW and established program governance for strategic CRM initiative. Determined that significant financial commitments were to be made in spite of lacking functional alignment and missing scope requirement. Program delivered on schedule and achieved 200% usage increase in 6 months.
  • Initiated measures to resolve $20MM portfolio oversight gap to achieve overall global compliance. Introduced governance framework to ensure executive participation in U.S. Brokerage. Achieved cross-functional alignment so that programs could be delivered successfully.
PROFESSIONAL EXPERIENCE
HISCOX BUSINESS INSURANCE, New York, NY                                                                                                              2018 - 2021
SVP, Change Delivery
Hired with mandate to implement company-wide change management to improve outcomes across 6 business units. Significantly advanced organizational, operational, and cultural change to deliver $2bn revenue target. 
  • Established high-performing team of 30+ change specialists to deliver $6MM change agenda spanning product, digital, and regulatory initiatives; achieved 400% increase of successfully delivered projects
  • Implemented change governance cadence, enabling CEO and business unit leaders to optimize the change portfolio; accomplished alignment of strategy and investments by linking portfolio selection to budgeting
  • Introduced change benefits modeling and reporting method; enabled executive team for the first time ever to define realistic, quantifiable forecasts; significantly improved ROI tracking of $55MM benefits
  • Advanced organizational change process by improving governance metrics and project portfolio management; considerably increased delivery confidence through realistic resource planning while reducing expenses by 15%
  • Restructured struggling CRM initiative by streamlining project governance to significantly increase business stakeholder participation, ensuring projected $1.2MM premium benefit
  • Implemented agile change model for $100MM policy administration system, built to replace 4 legacy platforms; model maximizes change adaptability through effective capacity management

MARSH & MCLENNAN COMPANIES, New York, NY                                                                                                        2011 - 2018
SVP, Global Head Program Management Office & Change Governance
Appointed by COO to transition 6 Program Management Offices (PMO) from financial controls-focus to emphasis on building delivery excellence and improving value capture.
  • Charged with running executive governance forums to oversee $260MM global change portfolio, implemented standards to improve business case quality and deliver 120+ annual projects
  • Implemented benefits measurement report for executive leadership, significantly improving accountability for financial and adoption commitments and enabling oversight of $48MM benefits forecast
  • Closed $20MM portfolio oversight gap by introducing governance forums, leading to improved executive visibility of the U.S. change pipeline, investment capacity, and benefits forecast
  • Created change framework with readiness assessment and cross-matrix transition guide to drive scalable change; credited with enhancing change awareness and driving successful adoption of 20+ initiatives

SATORI CONSULTING, New York, NY                                                                                                                                2006 - 2011
Consulting Manager
​Client: Goldman, Sachs & Co., Jersey City, NJ
  • Drove business continuity program transition from tactical model to strategic focus on risk, enabling resiliency solutions for people and systems and enhancing client readiness and regulatory compliance
  • Managed regulatory exam response across 4 divisions, configured functional teams to streamline report
Client: The Royal Bank of Scotland Group, ABN AMRO Group, Stamford, CT
  • Facilitated M&A integration program forums across 18 work streams, capturing $114MM run rate savings
  • Managed clearinghouse to deliver 700 FTE synergies, simplified the bank, ensured regulatory compliance

REED BUSINESS INFORMATION (member Reed Elsevier Group plc.), New York, NY                                      2005 - 2006
Program Director/Director Infrastructure Strategy & Planning
Developed and implemented IT infrastructure and service management solutions/programs.

MCKINSEY & COMPANY, New York, NY                                                                                                                          1998 - 2005
Center of Excellence Leader
​Managed global team to deliver continuous improvement, knowledge management, and infrastructure solutions.

ARTHUR ANDERSEN, Eschborn, Germany                                                                                                                     1997 - 1998
Business Technology Support​
EDUCATION
M.A. Change Leadership/Organizational Psychology with honors, Columbia University, New York, NY                      2017
M.B.A. Executive Management class valedictorian, Pace University, New York, NY                                                           2010
B.S. Information Systems Management summa cum laude, New York University, New York, NY                                2005
ACTIVITIES AND ASSOCIATIONS
Adjunct Associate Professor, School of Professional Studies, New York University                                          2007 - present
Team Leader, Site Captain, Volunteer, New York Cares                                                                                            1998 - present

Oliver Schneidemann · New York, NY · www.schneidemann.com